Canine Catering

Privacy Policy

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Canine Catering via the website located at caninecatering.com.au

  1. What is “personal Information”?
    1. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or and individual who is reasonably identifiable:
      1. Whether the information or opinion is true or not; and
      2. Whether the information or opinion is recorded in a material form or not.
    2. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
  2. What information do we collect?
    1. The kind of information we collect from you will depend on how you use the website. The personal information we collect and hold about you may include: your name, order, delivery and billing details, email address, phone number.
  3. How do we collect your personal information
    1. We may collect personal information from you whenever you input such information into the website.
    2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
  4. Purpose of collection
    1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
    2. We customarily disclose personal information only to our service providers who assist us in operating the website and delivering products. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
    3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  5. Access and correction

    Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

  6. Complaint procedure

    If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Canine Catering, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

  7. How to contact us about privacy

    If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through the contact form on this website or by writing to Canine Catering, PO Box 430, Gladesville, NSW 1675

  8. Partner Sites

    We use third parties to assist with the website including but not limited to payments and ordering. To view their privacy policies, see the links below.